zkOrigoPlus targets 99.0% monthly uptime for the API service.
| Metric | Target | Notes |
|---|---|---|
| Monthly Uptime | 99.0% | Approximately 7.2 hours downtime per month allowed |
| Measurement | API /healthz endpoint | HTTP 200 response with status: "ok" |
| Exclusions | Scheduled maintenance, external RPC failures | See Section 1.3 |
This SLA does not include financial penalties or service credits if uptime targets are not met. No refunds or compensation will be provided for service interruptions.
Weekly Maintenance Window: Sunday 00:00–06:00 MYT (Malaysia Time, UTC+8)
Service may be unavailable during this window. Maintenance downtime is excluded from uptime calculations.
Expected response times for API endpoints under normal conditions:
| Percentile | Expected Latency | Notes |
|---|---|---|
| p50 (median) | 400–900ms | Typical response time |
| p95 | Up to 2 seconds | 95% of requests |
| External RPC Dependency | +1–3 seconds | Blockchain RPC calls may add significant latency |
Disclaimer: These are expectations, not guarantees. Actual performance depends on external RPC providers, network conditions, and request complexity.
No guaranteed throughput or requests-per-second (RPS) capacity. Rate limits apply per subscription tier.
Primary Region: us-east-1 (US East - N. Virginia)
Secondary Region: ap-southeast-2 (Asia Pacific - Sydney) - Static assets only
Architecture: Single-region compute infrastructure. No active-active failover.
Service relies on third-party public RPC providers for blockchain data:
RPC Outage Policy: External RPC provider failures are not covered under this SLA. Service may return degraded responses or errors during RPC outages.
Stateless Architecture: No personally identifiable information (PII) or wallet addresses are stored. Aggregated telemetry only (compliance scores, timestamps, module usage).
Email Only: admin@autodigitalcoin.com
No phone support, no live chat, no ticketing system.
| Priority | Response Time | Definition |
|---|---|---|
| Critical | 24–72 hours | Complete service outage |
| High | 48–96 hours | Degraded performance, partial outage |
| Normal | 3–7 business days | General inquiries, feature requests |
zkOrigoPlus does not currently hold the following certifications:
No Data Processing Agreement (DPA): Service does not process personal data. Stateless architecture means no PII storage or processing occurs.
Compliance outputs (AML scores, ISO20022 validation, RWA attestation) are advisory only and not regulatory-certified. Users are responsible for their own regulatory compliance obligations.
No enterprise-grade incident response process. Status updates provided via:
Post-mortems provided for major outages (>4 hours) on a best-effort basis.
No Financial Liability: Provider assumes no financial liability for service interruptions, data loss, or compliance failures. Service provided "as-is" without warranty.
Provider not liable for failures caused by: natural disasters, AWS infrastructure outages, DDoS attacks, government actions, or other events beyond reasonable control.
Provider reserves the right to modify this SLA with 30 days notice via email and website announcement. Continued use of service after modification constitutes acceptance.
Support Email: admin@autodigitalcoin.com
Sales Email: sales@zkorigoapi.com
Website: https://zkorigoapi.com
Legal Entity: ADCX LAB HUB, Registration: 202503273076 (JM1033406-H), Malaysia